Terms and Conditions

Last updated 10 November 2026

Who we are

InvestRwanda.com is published by Invest Bulgaria Group EOOD, a company registered in Bulgaria. It is an independent site. It is not affiliated with the Government of Rwanda or the Rwanda Development Board.

Registered address

5 Hristo Kovachev Str., Sofia 1527, Bulgaria

Company number

131238011 (Bulgarian Commercial Register)

Manager

Veselin Lalev

Contact

contact@investrwanda.com

You can also reach us through the contact form. We answer in English or French.

What these terms cover

These terms are the agreement between you and us when you use the website, create an account, list a company or buy a membership or an advertisement. By doing any of these you accept them. How we handle personal data is explained in the privacy policy, and the cookies we use on the cookies page.

Our guides, news, maps, charts, calculators and data are general information for investors. They are not legal, tax, financial or investment advice. Laws, rates and figures change, so check important decisions with a qualified adviser and with the official source linked on each page.

These terms are published in English and French. Both have the same meaning; if they ever differ, the English version applies.

Accounts

• You need an account to add or manage a listing and to buy a membership. Give accurate details and keep them up to date.
• Keep your password to yourself. You are responsible for what is done through your account; tell us at once if you think someone else has used it.
• If you act for a company, you confirm that you are allowed to do so. The company is then bound by these terms as well.

Company listings

• A Basic listing is free. It must describe a real business that operates in Rwanda or serves clients there, and only people who work for or represent the company may add or manage it.
• Businesses in regulated sectors, such as banking, insurance, capital markets, legal services, health or tourism, must hold the licences and registrations their work requires in Rwanda.
• Our editors check new listings and changes before they appear. We may edit, shorten, translate, refuse, suspend or remove a listing that is inaccurate, misleading, unlawful, out of date or not about a real business.
• Some listings are prepared by our editors from the company’s own website and public sources. The company can take over its listing; we confirm the request by email to the email address on the listing, or check it by hand.
• You can delete your listing at any time in your account. It leaves the directory at once.

Acceptable use

When you use the website you must not:

• publish anything unlawful, false, defamatory, discriminatory or that infringes someone else’s rights, including trade marks, copyright and personal data;
• send spam, fake enquiries or messages that advertise unrelated products;
• copy the directory or other large parts of the website, by hand or with automated tools, to build another database or service;
• try to get around security, overload the website or reach parts of it you are not allowed to use;
• pretend to be another person or company.

Search engines and normal browsing are welcome.

Enquiries

Enquiries sent through a listing go to the company by email. We pass them on as they are and take no part in any deal that follows. Any agreement, payment or dispute between a visitor and a listed company is between them alone.

Memberships and advertising

Verified, Featured, Partner and Site Sponsor memberships and category advertising add a website link and extra visibility, as described on the Advertise page. Each membership or advertisement is for one company and runs for one year from the day the payment arrives.

• Paid placements are always labelled as paid. They are not an editorial endorsement and do not change what our editors write.
• Links from paid placements are marked as sponsored for search engines, as search engines require.
• Partner, Site Sponsor and sponsored articles are agreed with our team first. Sponsored articles follow our editorial rules and are labelled as sponsored.
• A category advertising spot is held for a short time while you pay online, and for a week while we wait for a bank transfer. If the payment does not arrive, the spot is released.
• The exact position of a listing, banner or logo can change as the website develops, but each plan always keeps the features described for it.

Prices and VAT

Prices are per year, in US dollars (USD). Amounts in Rwandan francs (RWF) are shown for information only, at a recent exchange rate; you pay the amount in US dollars. An agreed price, for example for a Partner or Site Sponsor, is confirmed in the payment request we send.

No VAT is charged at present, and the invoice says so. If this changes, we tell members before their next renewal, and the change applies only from that renewal.

Payment and invoices

• You can pay by card through Stripe, by PayPal or, where offered, by bank transfer. Card payments are handled by Stripe and PayPal payments by PayPal; we never see or store card numbers.
• The membership or advertisement starts when the payment arrives. For bank transfers we send a pro-forma invoice first. Bank charges on your side are paid by you.
• We email an invoice for every payment, as a PDF. You can also download your invoices in your account.

Renewal and cancellation

• Memberships paid by card or PayPal renew automatically every year at the price then shown for your plan. We email you at least 7 days before each renewal.
• You can turn off automatic renewal at any time in your account. The year already paid keeps running until its end date.
• Memberships paid by bank transfer do not renew automatically. We send reminders before the end date with a link to pay for the next year.
• If a renewal payment fails or is not made, the listing keeps its place for 7 days and then becomes a Basic listing. It is not deleted.

Refunds

A membership or advertising year that has started is not refunded, in full or in part, including when you turn off renewal, delete the listing or change plan. We refund the unused part of the year if we end it without a reason set out in these terms, or if the law requires a refund. If a payment was taken by mistake, write to us and we will put it right.

If you buy as a consumer

Memberships and advertising are meant for businesses. If you buy one as a consumer, that is for purposes outside your trade or profession, you keep every right that the consumer law of the country where you live gives you, and nothing in these terms reduces them. Consumers in the European Union may in particular withdraw within 14 days without giving a reason, by writing to us. We refund the payment within 14 days of your message, keeping only the part that covers the days already used if you asked for the service to start straight away.

Your content

You are responsible for what you publish in your listing and offers, and you confirm that you have the right to use the texts, logos and photos you upload. You allow us to show, resize and translate them on InvestRwanda.com, and in posts and newsletters that present the directory, for as long as the listing is published. If someone complains that your content infringes their rights, we may take it down while the matter is checked.

Our content

The texts, charts, maps, photos, design and the directory as a database belong to us or to the people who licensed them to us. Photos credited to Wikimedia Commons or other sources keep their own licences. You may quote short extracts with a link to the page they come from. Any other copying, republishing or commercial use needs our written permission. News summaries link to their original source, whose rights stay with its publisher.

Other websites

The website links to company websites, official sources and other publishers. We do not control them and are not responsible for their content, offers or privacy practices.

Suspension and closure

• You can close your account at any time by writing to us or by deleting your listings in your account.
• We may suspend or close an account, or remove a listing, if these terms are broken, if the law requires it, or to protect visitors from fraud. Where it is reasonable, we tell you first and give you a chance to fix the problem.
• If we close a paid membership because of a serious or repeated breach of these terms, the year already paid is not refunded. In any other case we refund the unused part.

Liability

We work to keep the website accurate and available, but we cannot guarantee that it is always online or error-free, or that a membership brings a set number of enquiries or clients.

For business customers, our total liability in connection with a membership or advertisement is limited to the amount paid for it in the 12 months before the claim, and we are not liable for lost profit or indirect loss. These limits do not apply to damage caused intentionally or through gross negligence, or to any liability that the law does not allow to be limited. They do not reduce the rights of consumers.

Events beyond our control

We are not responsible for delays or interruptions caused by events we cannot reasonably control, such as failures of hosting or payment providers, power or network outages, cyber attacks, natural disasters or acts of the authorities. If such an event stops a paid feature for more than 30 days in a row, we extend the membership by the time lost.

Law and disputes

These terms are governed by Bulgarian law. Please contact us first so we can try to settle any problem; we reply within 14 days. If we cannot agree, the competent court in Sofia decides, unless consumer law gives you the right to go to the courts where you live.

Changes to these terms

We update these terms when our services or the law change. The date at the top shows the latest version. Changes to prices or renewal terms apply to a membership from its next renewal, and we tell members about them by email before that date. If you do not accept a change, you can turn off renewal before it takes effect.